FAQ - Frequently Asked Questions
WHERE CAN YOU FIND US
We currently don't. You can buy our products online on www.tastewithgusto.ie, at the markets we attend, or from our reseller shops.
CONTACT US
For any questions or issues with your orders, you can leave a message with the chat bot on our websites, send an email to info@tastewithgusto.ie, or call us on 01 2544448. Thank you.
DELIVERY
It takes between 3 and 5 working days for addresses in Ireland, and about 7 days for orders in other European countries. Please note that at the moment we don't deliver to the UK (due to Brexit).
Ireland
Free delivery for orders over €50
€6.90 for orders under €50
Northern Ireland
Free delivery for orders over €80
€13.90 for orders under €50
€7.90 for orders between €51 and €80
Rest of Europe (excluding UK)
Free delivery for orders over €100
€17.90 for orders under €50
€9.90 or orders between €51 and €100
Thanks for your interest in Taste with Gusto. At the moment, we don't ship outside Europe.
Yes, we do.
No, we currently don't, due to Brexit. Apologies for the inconvenience.
Yes, we ship to most European countries, except for the UK.
ACCOUNT
At the moment, you do need an account. However, we are working on simplifying checkout, so this might change soon. Please keep in mind that creating an account is easy and quick. To create an account on TWG click here, fill in the details (only 4 required fields), and click register.
If you have forgotten your password, simply click here and request a new one by entering your email. You'll shortly receive a new one at the email you've entered.
PAYMENT
We accept payments by credit card through Stripe and Paypal.
Sure, your credit card details are sent securely and are not stored by us.
Since your payment data is not stored by us, each time you purchase on our website you can use a different payment method.
ORDER
Please check your promotions and spam folder, especially if you are using gmail. If you still can't find it please check your payment has gone through.
Please check if you have received an order confirmation. Make sure to check the spam and promotion tabs too, just in case.
Yes, you can. Here's how: Place a new order and pay for it separately, but when selecting the delivery method, select add this order to my previous one. You'll find this option under the Pick Up From drop down list. See image to understand. This way you won't pay for delivery, and everything will be delivered together.
That usually means you haven't finished checking out, or your payment didn't go through. We suggest you check the latter. If you are sure the transaction took place, please contact us on office@tastewithgusto.ie, referencing your order number and mentioning the issue.
Yes you can. Simply select the option - Pickup from.. in the shopping cart tab and indicate your preferred pickup location.
Yes, you cancel your order as long as it hasn't been shipped. Call 01 2544448 or email office@tastewithgusto.ie
Sure, please contact us at office@tastewithgusto.ie with more info and we'll replace it for you. Provide order numbers and details of damaged product/s.
Yes, of course. Please contact us at office@tastewithgusto.ie with details of your order number and missing product and we'll send it to you immediately or issue a refund.
Should you not be happy with your product, please inform us with a valid reason. We will get back to you with the steps to follow. If your request is accepted, we will refund your credit card or give you a coupon to use against your next order. Please note that shipping cannot be refunded. The above only applies for products returned unopened within 30 days from purchase. You can send these type of requests to office@tastewithgusto.ie.
NOVELLO
Novello is our exclusive Italian Extra Virgin Olive Oil. It's exclusive because it's available right after production and only once a year, around November/December. Novello is the freshest Italian EVOO in Ireland! It's so fresh you can see a special light in it as well as a movement. That's thanks to all the antioxidants and nutritients. No surprise our clients call it liquid gold, and many of them use it as a natural supplement! Of course, you can also use it for drizzling, dipping, cooking and baking.
Novello is available for pre-order from October. We send our email list all the information for pre-ordering Novello by email. And they also get the best discounts. So if you want to pre-order Novello join our email list now!
If you've placed an order, we will inform you as soon as Novello arrives, so you can come collect it.
We will inform you by email once Novello gets here. Generally, Novello is here by latest end of November.
Orders usually take up to 7 days to arrive. However, if you ordered other items with your Novello, your entire order will ship together after Novello arrives. We will ship two packages only if you spent over €100
NUTRITIONAL QUESTIONS
At the moment we don't, but we are looking into adding multiple gluten free pasta shapes in the near future.
All our extra virgin olive oils are gluten free. If you'd like an organic extra virgin olive oil try this one.
All our balsamic vinegars of Modena are gluten free.
Except for our pesto and farfalle allegre pasta, all our products are naturally dairy free and vegan.
Except for our pesto and farfalle allegre pasta, all our products are naturally dairy free and vegan.
Except for cima di rapa pesto, fish salad and stuffed chillies all our products are vegetarian.
BALSAMIC VINEGAR QUESTIONS
Prelibato White is a great option for fish as it adds a light but still flavourful balsamic touch to your dishes.
Platinum & Belmorso IGP are our favourites for meats, vegetables and desserts.
Any dark balsamic vinegar is great to adds a sweet and slightly tart flavour profile to your favourite fruit. Try Gold Balsamic.
If you are looking for a low priced balsamic vinegar of Modena that is great for cooking, try our bestseller Silver IGP Balsamic Vinegar of Modena.
Keep it in its own bottle, with the cap securely closed, in a cool dark cabinet.
OLIVE OIL QUESTIONS
We only sell extra virgin olive oil because that's the highest quality and also the tastiest.
Novello extra virgin olive oil is the freshest EVOO in Ireland, but it's only available from November to February. Outside that period, we suggest Belmorso Extra Virgin Olive Oil or Caroli Organic Extra Virgin Olive Oil.
You can use any of our oils for frying and cooking. Try this one.
All our high quality extra virgin olive oils can be used for dipping on their own, or mixed with one of our Balsamic Vinegars of Modena. You can also find a selection of flavoured oils, including: chilli, lemon, truffle and basil. Browse extra virgin olive oils here.
Store it in its own bottle, with the cap securely closed, in a cool dark cabinet.
We recommend using your extra virgin olive oil within 3 months from opening. The sooner you use it the best it will taste.
DO YOU SELL THESE?
Apologies but we don't sell cheeses and other refrigerated products.
Apologies but we don't sell Italian sausages and other refrigerated products.
Apologies but we don't currently sell pizza bases.
No, we don't sell those. However, please note that you can easily replace one sachet with 1.5 teaspoons baking powder and 1 teaspoon of vanilla essence (or less depending on the vanilla essence strength).
At the moment, we don't sell flours.
Check out our new products and our baked selection to find out which panettone and other Christmas products are in stock.
Yes we do. You can check our special bundles here. These come in a box and not a hamper. If you want a customised hamper, please call 01 2544448 or email office@tastewithgusto.ie
If a product is marked as not available, we will try to restock it within the month. Should you wish to know more please contact us at office@tastewithgusto.ie
GIFTS & HAMPERS
An extra virgin olive oil and a bottle of balsamic vinegar of Modena go perfectly together. Alternatively, you can check our special bundles here, our gift certificates here, or call 01 2544448 to order a customised hamper. You can also email us at office@tastewithgusto.ie
RECIPES
Glad you asked :). You can browse our authentic Italian recipes here.
DISCOUNTS
Please check that the discount is still valid. If you are still within the discount period, try again later. If you still don't manage please contact us on office@tastewithgusto.ie.
You add it in the slot next to coupon code. See image below.
If you haven't received your discount code by email, please check the weekly offers to shop and save.
WHOLESALE CLIENTS
Yes, we do. You can join our large list of Belmorso resellers. Please contact office@tastewithgusto.ie